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Shipping & Delivery

 

Shipping within USA

We provide FREE shipping to any address within the USA for orders over $150 (excluding Alaska/Hawaii, U.S. territories, certain exchange orders and international orders). Please, check shipping rates for Alaska and Hawaii and U.S. territories during checkout.

Most orders will be ready to ship within 24 hours from Monday to Friday. However, please note that all orders with prescription lenses will take an additional 3 to 7 business days to process depending on prescription type and lens tint. 

For items that are not in stock, the sourcing time is either 5 to 11 working days or 3 to 4 weeks, depending on the availability of the product and the sourcing time from our authorized suppliers. 

Kindly note that due to limited availability, there may be delays on some models which are not in stock. In this case, we will notify you immediately via e-mail and provide you with alternative options.

As soon as the item arrives in our warehouse and is ready to ship, it will be sent out within 24 hours. 

As mentioned above, please note that we need an additional 3 to 7 working days to process prescription lenses.

 

Regular Delivery:


The delivery time usually takes 3 - 10 working days. For remote addresses, the product could take an extra week to be delivered depending on the location and required transportation method.  

Express Delivery:


Express delivery is available for selected products at an extra fee. If available, you will see the option during checkout with the shipping fee details and expected delivery time.


Exception: Please note that for Seychelles and Brazil the regular delivery time is about 15 to 30 working days.

Couriers that we use:

Standard delivery: USPS, UPS, FedEx
Express delivery: DHL Express, FedEx, UPS


Can I request a specific courier company for shipping my orders?


Due to logistical factors, we cannot promise a choice in a delivery company. However, we encourage you to share your concerns with us so we can offer the best service possible and provide you with a solution.


Cancellation during shipment:


If you decide to cancel the order or want to recall an item, please be aware that the process can take 2 to 3 weeks and we kindly ask for your patience. Please also note that a recall may no longer be possible if the item is already shipping, and we may need to wait for the item to be sent back to us. In this case, you can reject the package upon delivery.


Please note that we generally do not refund shipping charges, as we are charged for the additional shipping fee.


Package not received:


If you are notified that the item was delivered but haven't received it, and there is no tracking update for 72 hours, please first check if it was delivered to your neighbors. If you are still missing the package, please contact us, so we can start an investigation with the courier. 


Kindly note that we may request additional forms and documents when you declare that an item was not delivered.


Custom duties:
In most cases, import duties and taxes are not applied when your parcel arrives, however please note that customers could be charged for some deliveries, once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges you are advised to contact your local customs office.

 

YOUROPTIX.COM does not deliver to P.O. Boxes

ORDER STATUS & TRACKING

All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped the next day business day if ordered by 6 p.m. (EST) upon confirmation of payment. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner.

 If your order requires prescription lenses, your order will be processed through our in-house optical lab*. Any item being ordered for you will be processed and we’ll be in touch with you directly to confirm the expected delivery time. Our office hours are 9am – 5pm( EST) Monday to Friday. We are closed on Saturday and Sundays. We do not offer a next day service for orders placed on Sundays.

* For standard prescription lenses typically take an additional 3-7 working days to process.

Occasionally more complex jobs or prescription orders like rimless frames, tinted or high-curvature lenses can take slightly longer. You will be advised accordingly by our dedicated team, who will contact you within one working day of placing your order.

 

OTHER IMPORTANT INFORMATION:

SHIPPING TO RUSSIA

Please note: Customs authorities in Russia have tightened restrictions on import shipments to Russia. As a consequence, non-document shipments sent to private individuals may undergo extraordinary scrutiny leading to an increased number of customs holds and delays in delivery.

Starting February 17th 2014, the Russian Federal Customs Service requires the following information for all non-document shipments intended for personal use valued under $1100:


full name (first, middle, last)
a copy of your online order and proof of payment
Pro-forma invoice translated to Russian
a brokerage service contract granting UPS the authority to file the customs clearance (once items have reached the Russian customs)

Additional documents may be required by the customs authorities upon request. We ask consignees to have a copy of their passport readily available and be responsive to questions/requests for additional documentation in order to complete the clearance of their shipment. Our shippers will be of as much help as possible to facilitate this process by informing the consignees of all these requirements.

For orders outside Moscow or Sankt Petersburg, please contact our Customer Care department to arrange special shipping. The cost might differ slightly from the price level shown below for Russia.
SHIPPING TO CHINA
Please note: In January 2011 regulations for importing goods into China changed slightly and this may affect you if you place an order for delivery into China. All importers and exporters in China are now required to register with Customs authorities for a Customs Registration number (CR Number). In order to clear you goods, you may be contacted by the shipper (DHL) and asked to provide this number – if you do not have one, the shipper will assist you in identifying a qualified import/export agent to help you import your order.

SHIPPING TO CHINA
Please note: In January 2011 regulations for importing goods into China changed slightly and this may affect you if you place an order for delivery into China. All importers and exporters in China are now required to register with Customs authorities for a Customs Registration number (CR Number). In order to clear you goods, you may be contacted by the shipper (DHL) and asked to provide this number – if you do not have one, the shipper will assist you in identifying a qualified import/export agent to help you import your order.

SHIPPING TO CANADA
Please note:Any item mailed to Canada may be subject to the Goods and Services Tax (GST) and/or duty.The CBSA calculates any duties owing based on the value of the goods in Canadian funds. If you have any questions related to customs charges you are advised to contact your local customs office.


MODE OF PAYMENTS

We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal. Please visit www.paypal.com for more information. We do not accept payments via ATM or inter-bank transfers.

 
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